Borg · Help

Borg support

A starting point for help with Borg and managing your account data.

Get help in Borg

Open the Borg web app and use the support chat if it is shown. Chat availability depends on the app's configuration. If you already have a Borg support conversation, continue there.

When reporting a problem, include what you were trying to do, what happened and your app version. If your app offers Copy support info, you can use it to collect diagnostic details. Review anything you share and remove passwords, access tokens or private content.

This page is a help reference, not a support inbox or request form.

Delete your Borg account data

In Borg, go to Settings > Account > Delete my data. Review the confirmation and confirm the deletion request. Borg access is blocked after confirmation while cleanup runs in the background.

This requests deletion of your Borg account data, not your shared Search Atlas identity, your teammates' accounts or your local source files. Some records may be retained as explained in our Privacy Policy.

Privacy and deletion requests

If you cannot access your account or need help with a privacy or deletion request, email [email protected] for privacy and deletion requests. This is the privacy contact, not a general support address. We may need to verify your identity before acting.

Read our Privacy Policy and Terms of Use for more information.