Intercom
Live chat
CoveredAdd a messenger so visitors can ask for help.
Why it matters. Customers can ask for help without leaving the page they're on.
On Borg. Add a live chat widget to your site so customers can reach your team without leaving the page.
Borg App Hub replaces Intercom
Show up with the full context.
Help customers get an answer quickly, whether they message your team or find it themselves.
Early access for Search Atlas Mastermind and Enterprise.
The Borg collective Support
Chatwoot
- No per-seat costNo seat count, no seat price.
- Unlimited usageNo video, record, or activity caps.
- Pay only for the AI and compute you useMetered, not per-head.
Workflows to explore
Explore Chatwoot on Borg
Talk with customers through a website messenger.
Let a team handle conversations from a shared inbox.
Create help articles for customers who want to find answers themselves.
Connect conversations to customer context and support workflows.
Feature by feature
Chatwoot: feature coverage
Review Chatwoot's covered, partly covered and planned features below.
Shared inbox
CoveredBring customer conversations into a team workspace.
Why it matters. Your team can see incoming questions and keep replies from falling through the cracks.
On Borg. Bring conversations from supported channels into one inbox so teammates can assign requests and reply together.
Help center
CoveredPublish help articles customers can search.
Why it matters. Customers can find an answer without waiting for an agent.
On Borg. Publish searchable help articles in a knowledge base so customers can solve common problems on their own.
Automation
Partly coveredRoute or handle common conversation steps automatically.
Why it matters. Your agents spend less time sorting routine requests by hand.
On Borg. Route common conversations with available automation to reduce manual sorting; exact workflows depend on your setup.
Customer context
Partly coveredShow conversation history and customer details to agents.
Why it matters. Agents can answer without asking customers to repeat their story.
On Borg. Keep contact details and conversation history in the inbox so agents can pick up where the last reply ended.
Some upstream apps gate certain features behind their own licenses; the coverage chips above say where.
The math
Borg and Intercom: compare the costs
Intercom Per seat per month, with additional usage-based AI charges
| Plan | Price | Limits |
|---|---|---|
| Essential | $29/seat/mo (annual billing) | Core support inbox features; plan-specific limits apply. |
| Advanced | $85/seat/mo (annual billing) | More advanced workflows and administration; plan-specific limits apply. |
| Expert | $132/seat/mo (annual billing) | Advanced enterprise capabilities; plan-specific limits apply. |
- Fin AI Agent is priced separately by resolution; check current terms.
Public pricing checked 2026-10-07. Source
Chatwoot on Borg App Hub
$0 per seat
- Unlimited usage, no caps
- Metered AI + compute, billed to actual use
- Runs inside a workspace you control
For comparison: At $29/seat/mo, 20 Essential seats cost $6,960/year before AI usage and taxes.
Questions
Questions about Chatwoot
What are good Intercom alternatives?
Options include Chatwoot, Zendesk, Freshdesk, Help Scout, Crisp, FreeScout, and Zammad. Compare channels, automation, hosting, and agent pricing.
Is there an open-source / free alternative to Intercom?
Yes. Chatwoot is an MIT-licensed open-source option you can self-host. Your team still handles infrastructure, upgrades, and backups.
How does Intercom pricing work?
Intercom lists per-seat plans and separately priced AI usage. Check the current pricing page for seat terms, included features, and AI charges.
Does Chatwoot include live chat and a help center?
Yes. Chatwoot includes a live chat widget, shared inbox, and knowledge base features. The available setup depends on deployment and integrations.
Can Chatwoot replace all Intercom tools?
No, not every feature. Chatwoot covers common support and messaging workflows, but AI, automation, and integrations may differ.
How does Borg App Hub pricing work?
There is no per-seat cost and usage is unlimited. You pay only for the AI and compute the app uses as part of your Borg subscription.
Weighing options? See the full Intercom alternatives comparison.
Run Chatwoot without the seat tax.
One App Hub, every tool your team already reaches for. No per-seat cost.
Early access for Search Atlas Mastermind and Enterprise.